Call Center Services

Kinetic Digital Hub’s Call Centers offer your company the resources you need to effectively organize communication with your customers.

Why choose to outsource to the Philippines?

Our agents are carefully screened and selected for their excellent English and customer service skills. About 72% of the Filipino population speak English as a second language and the society is heavily influenced by Western culture.

Most of our agents have a college-level education, and are given further training in digital media, customer service, negotiation and problem solving. By hiring our experienced call centers, you’ll have access to professionals who understand the importance of customer retention and positive call experience.

Inbound Call Support

Outsourcing your inbound call handling can open new doors of opportunities for your business. With our call centers in the Philippines, you can ensure high-quality inbound call handling with trained, friendly, results driven Customer Service Reps with the right tools and software.

We take the time to understand your brand, goals, and unique selling points. In addition, we make sure to properly represent you to your customers, ensuring that your business provides personalized and efficient responses to every inquiry.

Outbound Call Support

We provide outbound call center services to help companies sell their products or reach out to new and existing customers with poise and professionalism. We handle various direct marketing and outbound-related campaigns, with existing clients from various industries. Our call centers have the latest technology infrastructure, rigorous training sessions, quality assurance monitoring and a highly trained call center team. The result is increased sales and improved ROI using the best outbound call center strategies.

Other Voice Support Services

Customer Service

Create loyal customers through our live support agents, open 24/7. Stand out from your competitors by providing an offshore call center support team for your customer-centric business.

Phone Market Surveys

Call existing customers or prospects to determine satisfaction of services offered, or product sample and follow up for additional business.

Event Registration and Attendance Confirmation

Manage customer event registration and confirmation.

Appointment Setting

Calling from a prospect list, qualifying these prospects if they have a need for product / service being offered, scheduling them for a follow up call or face to face meet up.